Privacy Policy for Czech Vignette Services

This Privacy Policy outlines how Czech Vignette Services ("we," "us," or "our") collects, uses, and discloses your information when you utilize our services for purchasing, renewing, and troubleshooting Czech motorway electronic vignettes. We are dedicated to safeguarding your privacy and ensuring the confidentiality and security of your personal data.

1. Information We Collect

To provide our services effectively, we collect various types of information. This data is essential for processing your vignette requests and delivering comprehensive customer support.

• Personal Identification Information: This encompasses details such as your full name, physical address, and contact number. While we adhere to providing only our physical address as a contact, we collect these details from you for the purpose of service provision.
• Vehicle Information: Specifics about your vehicle, including its registration number (license plate), country of registration, and vehicle category, which are mandatory for vignette processing.
• Payment Information: We do not directly store your complete payment card details. However, we collect transaction identifiers and confirm payment status through secure, industry-standard third-party payment processors to validate your purchases.
• Usage Data: Information concerning your interaction with our website and services, such as pages visited, duration of visit, and technical data like your IP address, browser type, and operating system. This data helps us to analyze and improve our service offerings.

2. How We Collect Your Information

Information is primarily collected directly from you when you engage with our services:

• When you submit an application or request for a new or renewed electronic vignette.
• When you contact our customer support for assistance with troubleshooting or general inquiries.
• When you voluntarily provide feedback or participate in surveys related to our services.

Certain information may also be collected automatically as you navigate our website, primarily through the use of cookies and similar tracking technologies (as detailed in Section 7).

3. How We Use Your Information

The information we collect is utilized for the following core purposes:

• Service Provision: To facilitate and process your requests for Czech motorway electronic vignettes, which includes submitting your details to the relevant Czech authorities for the issuance and validation of the vignette.
• Customer Support: To effectively respond to your questions, provide necessary assistance, and resolve any issues pertaining to your vignette purchases or technical difficulties.
• Service Enhancement: To gain insights into how our services are used, identify areas for improvement, and continuously enhance the overall user experience.
• Legal Compliance: To ensure adherence to applicable laws, regulations, and legal processes as required.

4. How We Share Your Information

We are committed to not selling, renting, or trading your personal information. Your information may be shared only under specific circumstances, strictly for the purposes outlined in this policy:

• With Czech Authorities: Necessary personal and vehicle information is shared with the official Czech authorities responsible for managing and issuing electronic vignettes to successfully fulfill your purchase or renewal requests.
• Service Providers: We may share information with trusted third-party service providers who assist us in performing various business functions, such as payment processing, website hosting, and technical support. These providers are contractually bound to protect your information and are authorized to use it only for the specific purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if legally mandated or in response to valid requests by public authorities (e.g., in compliance with a court order or a government agency request).

5. Data Security

We implement robust security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include the use of secure servers, encryption technologies, and strict access controls.

While we strive to employ commercially acceptable means to protect your personal information, it is important to acknowledge that no method of transmission over the Internet or electronic storage is entirely foolproof. Therefore, we cannot guarantee absolute security.

6. Data Retention

Your personal information is retained only for the duration necessary to fulfill the purposes for which it was collected, including adherence to any legal, accounting, or reporting obligations. Generally, information related to your vignette purchase will be kept for the validity period of the vignette and for a reasonable administrative period thereafter for legal compliance and operational purposes.

7. Cookies and Tracking Technologies

Our website employs "cookies" and similar tracking technologies to improve your browsing experience. Cookies are small data files placed on your device. We use them to understand website usage patterns, remember your preferences, and for security purposes. You have the option to configure your browser to decline all cookies or to alert you when a cookie is being sent. However, choosing not to accept cookies may limit your ability to use certain features of our service.

8. Your Privacy Rights

Subject to applicable laws and your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: To request access to the personal data we hold about you.
• Right to Rectification: To request the correction of any inaccurate or incomplete personal data.
• Right to Erasure: To request the deletion of your personal data under specific conditions.
• Right to Object: To object to the processing of your personal data.
• Right to Data Portability: To request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the physical address provided below.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy. Any revisions will be reflected by posting the updated Privacy Policy on this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Czech Vignette Services
Václavské náměstí 20
Prague
110 00
Czech Republic